Customer Success Manager Job at HCR | Human Centric Recruitment, San Mateo, CA

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  • HCR | Human Centric Recruitment
  • San Mateo, CA

Job Description

Customer Success Manager – Generative AI SaaS

Hybrid – San Mateo, CA | Full-time | $110k–$150k + equity

We’re hiring a Customer Success Manager to join a fast-growing generative AI startup working at the cutting edge of B2B marketing.

You’ll be the driving force behind onboarding, engagement, and long-term success for a growing portfolio of enterprise customers.

This is a high-ownership, high-impact role, perfect for someone who thrives on direct customer collaboration and loves helping teams see immediate value from the product.

What You’ll Do:

  • Own and manage the onboarding journey for new customers—getting them live, active, and seeing ROI fast
  • Run regular check-ins and QBRs to maintain engagement and drive renewals
  • Work cross-functionally with Sales, Product, and Engineering to solve customer problems and influence roadmap decisions
  • Tailor onboarding to each customer’s needs and ensure product adoption stays strong across the first 90 days
  • Partner with sales to refine ICP and shape the go-to-market motion

What You Bring:

  • 3+ years in B2B SaaS Customer Success , ideally in sales or marketing tech
  • Experience working directly with marketing leaders (CMOs, demand gen, product marketing)
  • Proven track record owning renewals, QBRs , and driving product adoption
  • A customer-first mindset with strong collaboration and problem-solving skills
  • Passion for the startup pace, autonomy, and building systems that scale

This is your chance to work with a top-tier team in one of the most exciting spaces in SaaS—AI-powered personalization at scale.

Interested?

Job Tags

Full time, Immediate start,

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