Customer Success Manager Job at Shaw Search Partners, Fort Lauderdale, FL

dDkwcXZRNnkzTFZqNVBBS0JwTFBzcU95M1E9PQ==
  • Shaw Search Partners
  • Fort Lauderdale, FL

Job Description

Shaw Search Partners is proud to partner with one of the fastest-growing hospitality marketing firms to identify a Product Enablement Manager . This innovative agency blends proprietary technology with creative strategy to drive digital performance for some of the most recognized hotel and resort brands in the world.

If you're strategic, tech-savvy, and passionate about improving the customer journey, this role offers an exciting opportunity to lead global onboarding and adoption for hospitality-focused software solutions. As a key member of the Product Management team, you’ll bridge the gap between product innovation and client experience—ensuring seamless rollout, high adoption, and long-term value.

This is a highly cross-functional role, working closely with Sales, Marketing, Product, and Client teams to scale success across international markets.

Responsibilities

  • Collaborate with Clients, Sales, and Product to translate goals into actionable SOWs
  • Contribute to roadmap planning aligned with customer needs and business priorities
  • Lead onboarding and rollout of new products and features
  • Support beta testing by collecting feedback and recommending improvements
  • Develop enablement strategies that increase adoption and retention
  • Create clear, scalable documentation and training materials (e.g., guides, videos, workshops)
  • Host live product demos, Q&A sessions, and webinars
  • Ensure internal teams (Sales, Marketing, Support) are equipped with up-to-date materials
  • Identify support trends and recommend UX or feature improvements
  • Analyze product usage, adoption, churn, and client feedback
  • Collaborate with Marketing to create product collateral (videos, case studies, press)
  • Plan retention campaigns and upsell strategies tied to adoption data
  • Track and report on key metrics (adoption rate, churn rate, engagement, etc.)

Qualifications

  • 5+ years in product onboarding, enablement, account service, or client success
  • Excellent communication, presentation, and training skills
  • Strong writing and documentation abilities
  • Experience working cross-functionally in client-facing roles
  • Familiarity with tools like Basecamp, Pendo, and Scribe (or similar)
  • Background in hospitality, SaaS, e-learning, or fintech preferred
  • Willingness to travel up to 20% (domestic + international)

Based in South Florida HQ (hybrid – 6 WFH days/month). Relocation support available for the right candidate

Job Tags

Work from home, Relocation package,

Similar Jobs

Senior Care At Home Edmond

Dementia Experience Caregiver Job at Senior Care At Home Edmond

 ...assistance with activities of daily living, meals, shopping, pet care (as applicable), medication reminders and taking to medical...  ...Have: Driver's License, auto insurance and your own vehicle Dementia experience is a plus Be highly dependable and punctual! Minimum... 

Tuba City Regional Health Care Corporation

Clinical Nurse - Oncology (DH8009) Job at Tuba City Regional Health Care Corporation

 ...Overview: POSITION SUMMARY This position provides specialist nursing advice and support to patients, their families and other...  ...in all routes of infusion therapy, including peripheral lines, PICCs, implanted ports and other central venous access and different chemotherapy... 

Amazon Stores

Sr Technical Program Manager, Amazon Search Job at Amazon Stores

 ...customers love to discover and shop products on Amazon. We partner with in-house technologists,...  ...responsibilities The Sr TPM will own programs, planning, and client engagement while...  ...and hundreds of client teams, while managing complex cross-functional technology... 

Dahl Consulting

Radiologic Technologist | Night Shift | Part Time Job at Dahl Consulting

 ...coverage, health savings and flexible spending accounts, and access to pharmacy and clinic services. Additional offerings include paid time off, a 401(k) retirement plan with employer match, a 529 college savings plan, and access to a team member credit union. We also... 

American Leadership Academy Inc

K-12 Grade Teachers and School Administrator - High Point, NC Area Job at American Leadership Academy Inc

 ...potential. Our ideal candidate for this position is an experienced K-12 grade English. Math, Science, History Teacher, and School Administrator. School Admin is responsible for coordinating with staff members/students/parents. They must also maintain accurate records...