Job Description
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
We are looking for a Principal Product Operations Manager to join our Product Operations team at ZoomInfo. This role is a senior role on the team, and will be critical to the success of our business, ensuring that our product teams operate efficiently, drive impact, and scale effectively.
You will report directly to the Head of Product Operations and serve as a key leader in improving our operational rigor, cross-functional execution, and change management within the product organization. In particular, you will own the product operations initiatives that require cross-functional coordination and alignment. If you are energized by solving complex operational challenges, influencing senior stakeholders, and driving efficiency in a high-growth SaaS environment, this role is for you.
What You'll Do: - Cross-Functional Operations: Lead and own high-impact projects that improve collaboration across product, engineering, sales, customer success, and marketing
- Strategic Initiative Governance: Establish frameworks to ensure initiatives reach a successful and steady-state before new ones are launched, preventing initiative overload.
- Change Management: Drive adoption of key operational processes within the product organization, ensuring PMs and cross-functional teams effectively implement and sustain changes.
- Execution & Scaling: Identify and remove bottlenecks in product development and go-to-market processes, ensuring smooth execution of strategic initiatives.
- Data-Driven Insights: Establish and track KPIs to measure operational efficiency, initiative success, and process adoption. Use insights to drive continuous improvements.
- Stakeholder Influence: Partner closely with product leadership, driving alignment on priorities and ensuring the right balance between strategic initiatives and execution capacity.
What Success Looks Like: - Driving high-impact initiatives across the finish line and into steady state, with clear success criteria and operational support.
- Creating a repeatable, scalable framework for launching and sustaining operational changes across the product organization.
- Providing leadership with visibility into the status, impact, and ROI of key initiatives, ensuring prioritization of the most critical efforts.
- Ensuring your work is seen as a strategic enabler, rather than an administrative burden or function.
What You Bring: - 8-10+ years of experience in Product Operations or a related field within a B2B SaaS company (preferred).
- Proven ability to drive change management in fast-paced product organizations, influencing senior stakeholders to adopt new processes.
- Strong project and initiative management skills-able to prioritize, sequence, and drive execution across multiple teams.
- Excellent cross-functional collaboration and stakeholder management-you know how to build alignment across product, engineering, sales, and customer success.
- Analytical mindset with experience using data to drive decision-making and measure operational improvements.
- Passion for operational excellence-you thrive in improving processes, reducing inefficiencies, and ensuring smooth execution.
- Experience in go-to-market (GTM) intelligence software or a strong understanding of SaaS product operations is a plus.
#LI-PS1 #LI-hybrid
Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.
$152,000-$209,000 USD
About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location. ZoomInfo Technologies LLC
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