Job Description

Are you passionate about turning data into strategic action? As a Product Operations Project Manager, you'll lead initiatives that drive growth, boost engagement, and improve product quality. We look for experienced professionals with strong project management skills, excellent communication, and the ability to build global relationships. Your role will involve planning, executing, and tracking projects while fostering collaboration across teams to ensure success.

We also need a data-driven thinker who loves uncovering insights from large datasets to inform strategic decisions. The ideal candidate is analytical, adaptable, and comfortable working in a fast-paced environment. If you're eager to influence product success through innovative, data-backed initiatives, we want to hear from you.

Responsibilities:

• Support project scope, develop and execute project plans for supported programs.
• Drive effective, concise, and persuasive program communications/collaboration, including root cause analysis, internal/external escalations coordination, and communications to leadership, and business recommendations for broader stakeholder groups.
• Identify gaps in strategy, systems, and processes to support growth at scale.
• General program management to define project scope, develop and execute plans, and drive risk and compliance activities.
• Showcase grace under pressure and ensure effective and timely collaboration with multiple internal stakeholders.
• Adapt to changing requirements and prioritize escalation requests effectively.
• Strong analytical and investigative skills, experience leveraging large data sets and advanced tooling.

Minimum Qualifications:

• Minimum 10 years of experience in operations for a tech company, consulting, operations, or similar roles.
• Strategic thinking with a proven track record of enhancing customer experience through innovation and continuous improvement.
• More than 7 years of project or program management experience in a corporate environment.
• Strong communication skills and ability to build relationships and influence stakeholders across functional boundaries and globally.
• Ability to make judgments under tight deadlines and competing priorities.
• Proficiency/ Basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting, and operational decision-making.
• Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others.
• Experience communicating effectively via various formats, time zones, and audiences, including within operations teams and across with key stakeholders and senior leadership.

Benefits:

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

Additional Responsibilities:

• Participate in OP monthly team meetings, and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.

About us:

OP is a technology consulting and solutions company, offering advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields - including AI, cyber security, enterprise architecture, and beyond. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OP team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & education. An ideal OP team member is a technology leader with a proven track record of technical excellence and a strong focus on process and methodology.

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