Job Details Job Location Duluth GA - DULUTH, GA Position Type Full-Time/Part-Time Education Level High School Travel Percentage None Job Shift Any Job Category Telecommunications Description Title: Receptionist Reporting to: Team Manager Location: Duluth, GA The role: In your role as a Moneypenny Receptionist, you'll get comprehensive training that will prepare you with the vital skills to be a key player in the Moneypenny team. You'll serve as a representative for Moneypenny and a wide array of our clients, leveraging your top-notch customer service skills and ability to build relationships to create a positive experience for their customers. Key responsibilities: Swiftly and effectively handling incoming phone calls and relaying messages to clients and their customers, ensuring they never miss a call. Carefully entering the client's information into our system with accuracy. Awesome attitude toward delivering a remarkable customer experience. Proficient in data entry, detailed-oriented and open to working in a fast-paced environment. Knowledgeable in Microsoft Office Suite, including Outlook and Teams. Always delivering the best level of customer service to clients. The person: Efficiently and quickly handling incoming calls and relaying messages to clients, making sure every call is answered. Carefully entering the caller's information into our system. A top-notch approach to delivering an amazing customer experience. Skilled in data entry, detail-focused and flexible with changes. Excellent verbal and written communication abilities, plus the knack for juggling multiple tasks. At least two (2) years of experience in customer service and/or tier II support, consistently providing outstanding service. Always ensuring the highest level of customer service is upheld for clients. Willing to work on holidays and weekend (you'll always have one Saturday or Sunday shift every other week). Being Fluent in Spanish is a bonus. MONEYPENNY US GROUP
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