Job Description

Job Description

Travel Navigator

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Transdev in San Rafael, CA is hiring a Travel Navigator for our Marin Access paratransit services contract. The Travel Navigator assists clients by providing information regarding transportation options and assisting with eligibility determinations. Maintains a secure database with sensitive client information.

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Transdev is proud to offer:

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•Competitive compensation package of minimum $22.76 – maximum $26.50

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Benefits include:

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•Vacation: One (1) week during first year of employment up to four (4) weeks per year after ten (10) years.

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•Sick days: 5 days annually

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•Holidays: 12 days; 9 standard and 3 floating

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•Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

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Key Responsibilities:

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• Reviews and determines eligibility, in accordance with federal and regional guidelines, for current clients and new clients for all programs offered.
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• Provides information and referral services, trip planning, and technical assistance to clients and guide them in selecting the most appropriate option to fit their needs.
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• Assess new riders’ home address and evaluate potential safety and operational issues.
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• Accurately create and manage rider profiles in the eligibility and scheduling database.
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• Provide customer service and reservations support as needed.
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• Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.
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• Provides a high level of customer service.
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• Maintain confidential information, including HIPAA-protected, on a need-to-know basis.
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• Other duties as required.
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Qualifications:

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•Must be at least 21 years old with a High School Diploma, GED or equivalent.

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•Understand the full suite of Marin Access Transportation programs.

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•Understand ADA (The Americans with Disabilities Act) requirements.

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•Excellent written and verbal customer service skills.

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•Utilize computer software, proficient computer skills.

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•Travel requirement (as a percent): <5% for occasional meetings.

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•Must submit to and pass a drug test and background check.

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Physical Requirements:

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The essential functions of this position require the ability to:

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•100% of work is accomplished indoors and in air conditioned or well ventilated facilities.

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•Push, pull and lift objects up to 25lbs.; perform physical activities such as movement / flexibility with arms, repetitive hand-wrist motion; minor lifting, balancing, walking, standing, stooping, and handling of materials.

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•Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

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•The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com

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Drug-free workplace:

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Transdev maintains a drug-free workplace. Applicants must:

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•Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

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•Successfully pass a pre-employment drug screen.

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About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

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Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

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California applicants: PleaseClick Herefor CA Employee Privacy Policy.

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Job Category: Call Center / Dispatch / Reservationist / Scheduler

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Job Type: Full Time

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Req ID: 5406

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Pay Group: 9U5

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Cost Center: 416

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

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Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

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Drug-free workplace

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If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

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California applicants: Please Click Here for CA Employee Privacy Policy.

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About Transdev

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Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

\n \n

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

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Job Tags

Full time, Contract work, Temporary work, Work at office, Local area,

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