A growing SaaS provider is looking to hire a Customer Success Manager to support clients using its enterprise platform. This role is part relationship manager, part consultant, and part strategist. You’ll work closely with pharma and life sciences clients to help them achieve full value from the platform—guiding onboarding, sharing best practices, and helping drive long-term engagement and expansion.
This is a hybrid role with office presence expected in Fort Washington, PA several days per week.
Key Responsibilities
· Build and manage strong client relationships across multiple accounts
· Guide new clients through implementation and platform adoption
· Conduct regular performance reviews and strategic check-ins
· Understand technical needs and help configure or optimize client solutions
· Advocate internally for client needs with product, support, and development teams
· Support renewal efforts and identify upsell or expansion opportunities
· Collaborate on campaigns and represent the company at occasional industry events
· Track customer activity, feedback, and issue resolution in CRM tools
What You Bring
· 3 or more years in customer success, client management, or related roles
· Experience working with SaaS platforms or clients in the pharmaceutical or biotech industries
· Strong communication and problem-solving abilities
· Ability to work across departments and translate technical issues into actionable strategies
· Familiarity with CRM systems like Salesforce or HubSpot
· Organized, responsive, and able to juggle multiple accounts with varying needs
· Bonus: Exposure to pharmacovigilance, regulatory workflows, or GxP
What You’ll Get
· Base salary between $100,000 and $120,000
· Hybrid work environment with flexibility
· Access to emerging technology and complex enterprise use cases
· Health insurance, paid time off, retirement plan, and professional growth opportunities
If you thrive in client-facing roles and are ready to help top-tier clients unlock value from a mission-critical platform, apply today.
...Job Details Job Location Lake Crest Casino Hotel - Ardmore, OK Position Type Part Time Salary Range $14.00 - $16.00... ...Group, you'll play a vital role in ensuring our guests enjoy a clean, comfortable, and welcoming environment during their stay. Your...
Executive Assistant with Social Media, Marketing, and Events Planning Join to apply for the Executive Assistant with Social Media, Marketing... ...hairlossuniversity.comrenewingyounetwork.comFlexible work-from-home options available.Additional Details Seniority level: Mid...
...complex needs and providing opportunities for them to enjoy a full life. As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities...
...Job Description Job Description Title: Principal Investigator Location: Guam Job Code: Guam_PI_2025 Job Link: SEARCH Job... ...and other locations. Successful candidates will have a background in cultural resource management and experience managing archaeological...
Seeking Motivated Individuals For Data Entry Type Work From HomeOur company is seeking applicants who are motivated to work from home and... ...available including PayPal, direct checks, and online virtual gift cards codes.Opportunities to earn bonuses & rewards....